Refund Policy

We want you to be happy with Shugo. This policy explains how refunds and cancellations work for the paid Shugo Pro plan.

The free plan

Shugo’s free plan is free to use, so there is nothing to refund. You can try Shugo on the free plan for as long as you like before upgrading.

Cancelling your subscription

You can cancel your subscription at any time. When you cancel, your Pro access continues until the end of the period you have already paid for, and you will not be charged again. Payments for the current period are generally non-refundable, but you keep Pro access until that period ends.

How payments and refunds are handled

Payments for Shugo Pro are processed by Polar, which acts as the merchant of record. Approved refunds are issued back to your original payment method through Polar. Depending on your bank, it can take a few business days for the refund to appear.

How to request a refund

Email us at support@getshugo.comwith the email address on your account, and we’ll help. You can also manage your subscription through the receipt or billing link Polar sends you.

Contact

Questions about billing or refunds? Reach us any time at support@getshugo.com.